Shipping policy
At Penny + Petal, I'm committed to getting your order to you as quickly as possible while keeping shipping free on every order.
Processing Time
Orders are typically processed within 1–5 business days after your purchase is placed. During busy periods or product launches, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- Canada: 7–15 business days
- United States: 7–15 business days
- International: 10–20 business days
Please note that these are estimated delivery times and are not guaranteed. Shipping delays may occur due to customs, weather, carrier delays, or high shipping volumes.
Free Shipping
I'm happy to offer free standard shipping on all orders, with no minimum purchase required.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email with tracking information (when available). Please allow a few days for tracking updates to appear.
Multiple Packages
To get your order to you as efficiently as possible, items may be shipped separately. If you've ordered multiple products, they may arrive in different packages and on different days.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. Penny + Petal is not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package appears to be delayed, please contact me at shoppennyandpetal@outlook.com, and I'll do my best to help track down your order.
While I cannot guarantee carrier delivery times, I'm always happy to assist with any shipping concerns.
Questions?
If you have any questions about your order or shipping, feel free to reach out at:
Email: shoppennyandpetal@outlook.com